If you are like many homeowners, you don’t start looking for a Hastings MN roofing company unless you find a water leak. Or, maybe it’s time to upgrade your home’s roof to enhance how it looks and performs by hiring a professional roofing company.
The hardest part, however, is finding a company that has the level of skill that you need for the best results possible, as well as offering professional services and affordable pricing. Considering the average person doesn’t inspect their roof after the roofers leave, a lot of shopping for roofers happens with blind trust.
If you aren’t feeling brave enough to climb onto your roof, you need to know that the company has a reputation that you can take a chance on when hiring. You can find a few tips below on how to find your best roofer for your home or office.
Get a Referral
Chances are, your neighbors, friends, and family know a roofer and can provide you with a referral. Asking those close to you is an excellent first step, especially if you know that they recently had roofing done.
Asking for a referral is often the better alternative to looking a company up on the Internet and hoping for the best. At the very least, you can find out which Twin Cities roofing companies that you should avoid! Even if these companies offer you a quote that you can’t turn down, you should walk away. Or, if you can’t find a referral, you can use an independent review site to shop online smarter.
The upside is there are a vast number of review sites to visit. The bad news is that you may encounter fake reviews that were bought by the company!
One red flag is if a company has only glowing or negative reviews. A “real” business that has serious reviews will always have a mix of complaints and compliments.
Are They Even Qualified?
Homeowners are always looking for professional work to be completed at “day laborer” pricing. But they forget that there is a reason why roofers are required to be licensed and bonded.
Yes, having full qualifications will make a roofer charge higher prices to cover the costs of doing business, but those regulations are in place to protect you, the consumer.
If you’re going to take a chance on a roofer who doesn’t have all the proper licenses and protection, you’re probably going to wind up hiring someone else to correct their work. Suddenly, that “cheap” roofing job is going to cost at least double just to set it right!
A licensed and bonded roofer will also reduce the risk of problems occurring after the work is complete. In more than one instance, a homeowner has been stuck with thousands of dollars in damages because the new roof was worthless!
Every city and county has their policies, ordinances, and laws regarding what registration a roofer is required to hold. If you are in doubt about what you should be looking for, you can always check with your area’s licensing office to learn more about insurance and licenses.
Regardless of what your roofer should have, you can never just assume they are telling you the truth. You must ask for physical proof of their licenses and insurance rather than merely take them at face value.
You can do everyone a favor, though, if they refuse to provide you with the right documentation. In addition to not hiring the company, you can report them so that other homeowners stay protected as well!
What is Their Level of Customer Support?
It’s common for a local roofing company to be more or less just the owner who doubles as the primary roofing contractor. That means that sometimes you must leave a voicemail and wait for them to return your call.
However, a situation that shouldn’t happen is you calling their office and getting passed off to multiple people. Or, if you are forced to call the same contractor numerous times, and they don’t return your call.
If their customer service is terrible now, how do you think it will be after you’ve given them your money? If you can’t get a hold of them now, chances are things aren’t going to improve later.
In fact, one method some homeowners use is to call up a short list of contractors just to see how quickly they answer, as well as how soon they get you to someone who can help. If it’s too frustrating during the initial call, they know that they should pass over them to a different roofing company.
Ask for References
You’ve finally found a company, they have scheduled your job, and you love their quote. You’re almost there!
One last thing to consider before agreeing to any work is the company’s references. Now, you can’t guarantee that they can or will be able to provide recommendations, and chances are if they do, it’s customers that they know were satisfied with their work.
While it’s nice to have references as proof of real contractor servicing, it can also be incredibly biased in favor of them. Take each source provided with a grain of salt, and know that you’ll probably have to do some further investigations online.